Claims & Support
You can report a claim directly to the insurer's claims line, or call us first so we can manage the process together. We follow your file from notification and survey to indemnity payment.
Let us clarify together which documents are needed and how to report the claim, and follow your file with the insurer.
Claims hotlines
Call the claims line of the insurer that issued your policy to report a claim and reach roadside assistance services.
Step by step
Ensure everyone is safe first; call 112, the fire brigade or the police if needed. Take reasonable steps to prevent further damage.
Photograph the damage, the scene and relevant documents; keep accident reports, official reports and delivery notes complete.
Report the claim as soon as possible by calling the insurer's claims line or us. Keep your policy number at hand.
We follow your file with the insurer through surveyor appointment, document completion and indemnity payment.
By line of business
Either is possible. You can call the insurer's claims line directly or call us first; in both cases we follow your file with the insurer.
Claims should be reported without delay once the loss is known. Time limits in the general conditions vary by line of business; since late notification may affect the indemnity, we recommend reporting as soon as possible.
After notification, the insurer appoints a surveyor depending on the nature of the loss. It is important not to discard damaged goods or start repairs before the survey is completed.
It depends on the surveyor's report and the complete submission of the required documents. We help you complete the documents and follow the payment with the insurer.
We review your current policies free of charge and show you coverage gaps and savings opportunities.